How long will my order take to ship after it is placed?
Our products are all made-to-order. This means it can take up to 10 business days to process and be made before it is shipped out to you (usually it is more like 2-5 days). Once your order is shipped you will receive an email with tracking information. If you have not received an email with tracking information AFTER 10 business days, please send me an email (email@example.com) so that I can give you more details on the shipment of your order.
SHIPPING TIMES WILL VARY. Once an order has been shipped with tracking I am no longer responsible for it and I cannot guarantee an exact shipping time. Shipping times can vary greatly depending on what country the item is being shipped to, so please be patient and check your tracking information for detailed shipping information.
In general, a package should only take a handful of days to arrive if it is being shipped domestically.
Do you ship internationally?
Yes!! We offer FREE shipping internationally.
There are only a handful of countries that we are unable to ship due to various reasons. I am unable to ship to:
Cuba, Iran, Crimea, Syria, and North Korea, and due to the Pandemic, I am temporarily unable to ship to Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.
How should I care for my item?
For longest lasting quality, please machine wash your item inside out on a cold gentle cycle.
I just received my order and there is something wrong with it, what so I do?
Email me at firstname.lastname@example.org with your name, order information, the issue you are experiencing, and a photo if possible. If there has been a mistake on my end I will be happy to solve it for you. Please email me within two weeks of receiving your item.
How do I know what size to order?
Each item has its own sizing chart included in the listing. All* of our clothing items are unisex (aka typically men's sizing) so please read the sizing charts carefully to ensure you are getting the fitting that you want as WE DO NOT OFFER RETURNS OR EXCHANGES.
Madison Ryan wears a small in most clothing, and wears the unisex items in a small for a relaxed fit, or medium for an oversized fit.
****crop tops are the only clothing item specifically in women's sizing so they will fit smaller than our other items, please take this into consideration when ordering your shirt!
What brand are the clothing items?
T-shirts, tanks, kids: Bella + Canvas
Crewnecks, hoodies, long sleeve shirts: Gildan
Crop tops: Generic brand (100% organic cotton)
***In the rare case of a stocking issue, the clothing brand may vary
*Please note that our crop tops are only available in sizes XS-XL due to the manufacturer only producing those sizes. We have attempted to find other companies to use with more inclusive sizing for crop tops but have not found one that is sufficient. We have been in contact with our manufacturer and communicated the need for them to add inclusive sizing, we will keep you updated if there is any success here. In the mean time, we apologize that we are not able to provide you with more inclusive sizing for the crop tops. We have an exception to our return policy in the case that the largest size we offer does not fit you, please send us an email to email@example.com for more information.
I accidentally ordered the wrong thing / put in the wrong address, what do I do?
I am not responsible for an incorrect order or address being entered. PLEASE double check everything before you compete your order.
With that being said, I want to be sure you get what you want!!! So please contact me immediately by email (firstname.lastname@example.org) to let me know. If you have ordered the wrong item (size, color, design etc) and let me know before it starts to be printed I will be able to adjust it to the one that you want as long as it is the same price. DO NOT DM ME OR COMMENT ON A POST ABOUT YOUR ORDER, I do not check my DMs daily and your message will likely be missed. If I do not receive the email before the product starts being made then there is nothing that I can do to change it. If you have entered the wrong address I am able to adjust it up until the point that the package is shipped, if the package is sent out before I am able to adjust the address, I am not responsible for this.
Are any of the profits for these items donated to the communities effected?
Yes!! Please check out our giving page to learn more about how we donate a portion of our profits to charities.
Who creates the designs on the items?
Madison Ryan herself!! All designs are drawn and edited digitally by Madison Ryan.
What If I have a more specific question?
Email me!! Please don't hesitate to reach out to me at email@example.com with any questions that you have :) Please DO NOT DM me or comment on a post questions about your order! There are commenting limitations (especially on TikTok) that make it very difficult to communicate over. I handle all business inquires through email.